Terms & Conditions

Here are the Terms and Conditions for MyTshong:


Terms and Conditions

Last Updated: November 16, 2025

1. Introduction

Welcome to MyTshong. These Terms and Conditions ("Terms") govern your use of the MyTshong point-of-sale and inventory management software ("Service") provided by WONS (Web-enabled On-demand Network Services) ("we," "us," or "our").

By accessing or using MyTshong, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

2. Definitions

  • "Service" refers to the MyTshong software platform, including all features, tools, and functionalities.
  • "User" or "you" refers to any individual or business entity using the Service.
  • "Account" refers to your registered MyTshong account.
  • "Subscription" refers to your paid plan for accessing the Service.

3. Eligibility

To use MyTshong, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have the legal authority to enter into these Terms
  • Operate a legitimate business registered in Bhutan or conducting business within Bhutan
  • Provide accurate and complete registration information

4. Account Registration and Security

4.1 Account Creation
You must create an account to use MyTshong. You agree to provide accurate, current, and complete information during registration.

4.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

4.3 Account Responsibility
You are solely responsible for all data, content, and activity associated with your account.

5. Subscription and Payment

5.1 Subscription Plans
MyTshong offers various subscription plans. Details of features and pricing are available on our website.

5.2 Payment Terms

  • Subscription fees are billed in advance on a monthly or annual basis
  • Payments can be made through local Bhutanese banks, mobile wallets, or other approved payment methods
  • All fees are stated in Bhutanese Ngultrum (BTN) unless otherwise specified
  • Prices are subject to applicable taxes as per Bhutanese law

5.3 Free Trial
We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

5.4 Renewal and Cancellation

  • Subscriptions automatically renew at the end of each billing period
  • You may cancel your subscription at any time through your account dashboard
  • Cancellations take effect at the end of the current billing period
  • No refunds will be provided for partial subscription periods

5.5 Price Changes
We reserve the right to modify subscription prices with at least 30 days' notice to existing subscribers.

6. Use of Service

6.1 Permitted Use
You may use MyTshong solely for lawful business purposes in accordance with these Terms.

6.2 Prohibited Activities
You may not:

  • Use the Service for any illegal or unauthorized purpose
  • Violate any laws of Bhutan or international laws
  • Transmit viruses, malware, or other malicious code
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer, decompile, or disassemble the software
  • Resell, sublicense, or redistribute the Service without our written permission
  • Use the Service to store or transmit content that violates third-party rights
  • Interfere with or disrupt the Service or servers

7. Data and Privacy

7.1 Your Data
You retain all ownership rights to the data you input into MyTshong. We do not claim ownership of your business data.

7.2 Data Security
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

7.3 Data Backup
While we perform regular backups, you are responsible for maintaining your own backup copies of critical business data.

7.4 Privacy Policy
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.5 Data Retention
Upon termination of your account, we will retain your data for 30 days, after which it may be permanently deleted.

8. Compliance with Bhutanese Laws

8.1 Tax Compliance
You are solely responsible for ensuring compliance with all applicable Bhutanese tax laws, including Bhutan Sales Tax (BST) and income tax regulations. MyTshong provides tools to assist with tax reporting, but does not provide tax advice.

8.2 Business Licensing
You must maintain all necessary business licenses and permits required to operate your business in Bhutan.

8.3 Record Keeping
You must maintain accurate business records as required by Bhutanese law.

9. Intellectual Property

9.1 Our Rights
MyTshong, including all software, features, designs, and content, is owned by WONS and protected by intellectual property laws. These Terms do not grant you any ownership rights to the Service.

9.2 License Grant
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use MyTshong for your business purposes.

9.3 Feedback
If you provide suggestions or feedback about MyTshong, we may use such feedback without any obligation to you.

10. Service Availability and Support

10.1 Service Uptime
While we strive to maintain 99.9% uptime, we do not guarantee uninterrupted access to the Service.

10.2 Maintenance
We may perform scheduled or emergency maintenance, which may temporarily affect Service availability. We will provide reasonable notice for scheduled maintenance.

10.3 Support
Support is provided during business hours (9:00 AM to 5:00 PM Bhutan Standard Time, Monday through Friday, excluding Bhutanese public holidays).

11. Limitation of Liability

11.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF THE SERVICE.

11.3 Maximum Liability
Our total liability to you for all claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless WONS, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your violation of applicable laws

13. Termination

13.1 Termination by You
You may terminate your account at any time by canceling your subscription through your account dashboard.

13.2 Termination by Us
We may suspend or terminate your access to the Service immediately if:

  • You breach these Terms
  • You fail to pay subscription fees
  • Your account shows suspicious or fraudulent activity
  • We are required to do so by law

13.3 Effect of Termination
Upon termination:

  • Your right to use the Service immediately ceases
  • You remain liable for all outstanding fees
  • We may delete your data after the retention period
  • Provisions that by their nature should survive termination will continue to apply

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of MyTshong after such modifications constitutes acceptance of the updated Terms.

15. Modifications to Service

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

16. Governing Law and Dispute Resolution

16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Bhutan.

16.2 Jurisdiction
Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts in Thimphu, Bhutan.

16.3 Dispute Resolution
Before filing any legal claim, you agree to attempt to resolve disputes through good-faith negotiation with us.

17. General Provisions

17.1 Entire Agreement
These Terms constitute the entire agreement between you and WONS regarding the Service.

17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

17.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government actions, or internet/telecommunications failures.