Privacy Policy

1. Introduction

Welcome to MyTshong, operated by WONS (Web-enabled On-demand Network Services) ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyTshong point-of-sale and inventory management software ("Service"). Please read this Privacy Policy carefully.

By using MyTshong, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information
When you register for MyTshong, we collect:

  • Full name
  • Business name and registration details
  • Email address
  • Phone number
  • Business address
  • Tax identification numbers (TIN/CID as applicable)
  • Payment information

Business Data
When you use our Service, you input and store:

  • Product and inventory information
  • Sales and purchase records
  • Customer information
  • Supplier information
  • Employee records
  • Financial transactions
  • Tax records
  • Other business-related data

Communications
When you contact us for support or inquiries, we collect:

  • Your name and contact information
  • The content of your communications
  • Any attachments or files you send

2.2 Information We Collect Automatically

Usage Information
When you use MyTshong, we automatically collect:

  • Device information (type, operating system, browser type)
  • IP address and location data
  • Login times and duration
  • Pages viewed and features used
  • Actions taken within the Service

Cookies and Tracking Technologies
We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyze usage patterns
  • Improve Service performance

You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (transaction confirmations)
  • Authentication services
  • Business verification services
  • Third-party integrations you authorize

3. How We Use Your Information

3.1 To Provide and Maintain the Service

We use your information to:

  • Create and manage your account
  • Process your subscription and payments
  • Provide access to MyTshong features
  • Store and process your business data
  • Generate reports and analytics for your business
  • Provide customer support

3.2 To Improve and Develop the Service

We use your information to:

  • Analyze usage patterns and trends
  • Identify and fix technical issues
  • Develop new features and functionality
  • Conduct research and testing
  • Improve user experience

3.3 To Communicate with You

We use your information to:

  • Send service-related notifications
  • Respond to your inquiries and support requests
  • Send subscription renewal reminders
  • Provide important updates about the Service
  • Send marketing communications (with your consent)

3.4 To Ensure Security and Compliance

We use your information to:

  • Detect and prevent fraud
  • Monitor for security threats
  • Enforce our Terms and Conditions
  • Comply with legal obligations
  • Protect our rights and property

3.5 For Legal and Regulatory Compliance

We may use your information to:

  • Comply with Bhutanese laws and regulations
  • Respond to legal requests from authorities
  • Assist with tax compliance and reporting
  • Maintain records as required by law

4. How We Share Your Information

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information or business data to third parties for marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Hosting and cloud infrastructure
  • Payment processing
  • Email delivery
  • Customer support tools
  • Analytics services
  • Security monitoring

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Business Transfers

If WONS is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.

4.4 Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders or legal processes
  • Requests from government authorities
  • Enforcement of our Terms and Conditions
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure data centers with physical security

5.2 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5.3 Your Responsibility

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Using strong passwords
  • Logging out after using shared devices
  • Notifying us immediately of any security breaches

6. Data Retention

6.1 Active Accounts

We retain your information for as long as your account is active and as needed to provide you with the Service.

6.2 After Account Termination

After you cancel your subscription or terminate your account:

  • We retain your data for 30 days to allow for reactivation
  • After 30 days, we may permanently delete your data
  • We may retain certain information as required by law or for legitimate business purposes (e.g., dispute resolution, compliance)

6.3 Legal Requirements

We may retain information longer when required by Bhutanese law, including tax and accounting records as mandated by the Income Tax Act of Bhutan.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Export your business data

You can access and update most information through your account dashboard.

7.2 Data Portability

You can export your business data in common formats (CSV, Excel, PDF) through the Service.

7.3 Account Deletion

You can request deletion of your account and associated data by:

  • Canceling your subscription through your account dashboard
  • Contacting our support team

Please note that some information may be retained as required by law.

7.4 Marketing Communications

You can opt out of marketing communications by:

  • Clicking the "unsubscribe" link in our emails
  • Adjusting your notification preferences in your account settings
  • Contacting our support team

You will continue to receive essential service-related communications.

7.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the Service.

8. Children's Privacy

MyTshong is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete such information.

9. International Data Transfers

Your information is primarily stored and processed in Bhutan. If we transfer data outside of Bhutan, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links and Services

MyTshong may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

11.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services

11.2 Notification

We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website
  • Sending an email notification to your registered email address
  • Displaying a notice when you log into the Service

11.3 Effective Date

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Compliance with Bhutanese Laws

We comply with all applicable Bhutanese laws and regulations regarding data protection and privacy, including:

  • The Evidence Act of the Kingdom of Bhutan, 2005
  • The Computer Misuse and Cybercrime Act of Bhutan, 2000
  • Any other applicable data protection regulations

13. Data Processing for Tax Compliance

MyTshong processes your business and financial data to help you comply with Bhutanese tax laws, including:

  • Bhutan Sales Tax (BST) calculations and reporting
  • Income tax record-keeping requirements
  • Transaction documentation

You remain solely responsible for ensuring compliance with all applicable tax laws and regulations.

14. Business Data Ownership

You retain all ownership rights to the business data you input into MyTshong. We do not claim any ownership of your:

  • Product information
  • Customer data
  • Sales records
  • Financial information
  • Other business data

We act as a data processor for your business data and will only use it to provide the Service to you.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TSHONGLABS

16. Complaints and Disputes

If you believe we have not handled your personal information appropriately, you may:

  1. Contact us directly using the information above
  2. File a complaint with relevant Bhutanese authorities
  3. Seek resolution through the dispute resolution process outlined in our Terms and Conditions

By using MyTshong, you acknowledge that you have read, understood, and agree to this Privacy Policy.