Refund Policy

Here's the Refund Policy for MyTshong:

Refund Policy

Last Updated: November 16, 2025

1. Introduction

This Refund Policy explains the conditions under which WONS (Web-enabled On-demand Network Services) ("we," "us," or "our") may provide refunds for MyTshong subscriptions and services.

By subscribing to MyTshong, you agree to this Refund Policy. Please read it carefully before making any payment.

2. General Refund Policy

2.1 No Refunds on Subscriptions

Standard Policy:
All subscription fees paid for MyTshong are non-refundable. This includes:

Monthly subscriptions
Annual subscriptions
Renewal payments
Upgrade fees

Once a subscription period has started, we do not provide refunds for:

Unused time in your subscription period
Change of mind or business circumstances
Inability to use the Service due to lack of technical expertise
Dissatisfaction with features that were clearly described before purchase

2.2 Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of the paid period, but no refund will be provided for the remaining time.

3. Exceptions and Special Circumstances

3.1 Service Unavailability

We may provide a refund or credit if:

MyTshong experiences prolonged service outages (more than 72 consecutive hours) due to our technical failures
We permanently discontinue the Service with less than 30 days' notice

Calculation:
Refunds for service unavailability will be prorated based on the downtime period and will be issued as:

Account credit for future use, OR
Refund to your original payment method (at our discretion)

3.2 Billing Errors

If you were charged incorrectly due to:

Technical errors in our billing system
Duplicate charges
Charges after proper cancellation

We will promptly investigate and issue a full refund for the erroneous charge.

3.3 Unauthorized Charges

If unauthorized charges appear on your account:

Contact us immediately at [your-support-email]
Provide details of the unauthorized transaction
We will investigate and issue a refund if the charge is confirmed as unauthorized

Important: You must notify us within 30 days of the unauthorized charge for us to investigate.

4. Free Trial Period

4.1 Trial Terms

MyTshong may offer a free trial period for new users. During the trial:

You have full access to the Service at no cost
You can cancel anytime before the trial ends without being charged
If you do not cancel before the trial ends, your payment method will be automatically charged

4.2 Trial Cancellation

To avoid charges:

Cancel your subscription before the trial period expires
Cancellation must be completed at least 24 hours before the trial end date
No refunds will be provided if you forget to cancel before the trial ends

4.3 Trial Eligibility

Free trials are:

Limited to one trial per business/individual
Subject to verification of business registration
Not available for previously subscribed users

5. Refund Request Process

5.1 How to Request a Refund

If you believe you qualify for a refund under this policy:

Contact our support team at [your-support-email] within 30 days of the charge
Provide the following information:
- Your account email address
- Transaction ID or receipt
- Date of charge
- Reason for refund request
- Supporting documentation (if applicable)

5.2 Review Process

Upon receiving your refund request:

We will review your request within 5-7 business days
We may contact you for additional information
We will notify you of our decision via email

5.3 Refund Timeline

If your refund is approved:

Bank transfers: 7-14 business days
Mobile wallets: 3-7 business days
Credit/Debit cards: 7-14 business days (depending on your bank)

Please note that processing times may vary depending on your financial institution.

6. Non-Refundable Items and Services

The following are strictly non-refundable:

6.1 Completed Services

Custom setup or configuration services
Data migration services
Training sessions already conducted
Consulting services already provided

6.2 Third-Party Fees

Payment processing fees
Bank transaction charges
Currency conversion fees
Hardware purchases facilitated through MyTshong

6.3 Add-Ons and Extras

Additional user licenses (once activated)
Premium support packages
Custom feature development
Integration services

7. Chargebacks and Disputes

7.1 Contact Us First

Before initiating a chargeback with your bank or payment provider:

Contact our support team to resolve the issue
We are committed to addressing legitimate concerns promptly
Chargebacks can result in account suspension

7.2 Chargeback Consequences

If you initiate a chargeback:

Your MyTshong account may be immediately suspended
Access to your business data may be restricted
You may be liable for chargeback fees
We reserve the right to pursue legal remedies for fraudulent chargebacks

7.3 Dispute Resolution

We encourage you to work with us directly to resolve any billing disputes before involving third parties.

8. Subscription Downgrades

8.1 Downgrade Policy

If you downgrade from a higher-tier plan to a lower-tier plan:

The downgrade takes effect at the end of your current billing period
No refund is provided for the difference in plan prices
You continue to have access to higher-tier features until the downgrade takes effect

8.2 Feature Limitations

After downgrading:

You may lose access to premium features
Data exceeding the lower-tier limits may become inaccessible
You are responsible for ensuring your data fits within the new plan limits

9. Account Termination by MyTshong

9.1 Violation of Terms

If we terminate your account due to:

Violation of our Terms and Conditions
Fraudulent activity
Abuse of the Service
Non-payment

No refund will be provided for the remaining subscription period.

9.2 Service Discontinuation

If we decide to permanently discontinue MyTshong:

We will provide at least 30 days' notice
You will receive a prorated refund for the unused portion of your subscription
We will provide options for data export

10. Taxes and Government Fees

10.1 Non-Refundable Taxes

Taxes collected in accordance with Bhutanese law, including Bhutan Sales Tax (BST), are non-refundable, even if your subscription is refunded.

10.2 Tax Adjustments

If tax rates change or we incorrectly calculated taxes, we will:

Adjust future charges accordingly
Issue refunds only for overpaid taxes (not the entire subscription)

11. Special Promotions and Discounts

11.1 Promotional Pricing

Subscriptions purchased at promotional or discounted rates are subject to the same refund policy as regular-priced subscriptions.

11.2 Promotional Codes

Promotional codes and discounts cannot be refunded for cash value
If a refund is issued, it will be for the amount actually paid, not the original price

12. Force Majeure

We are not liable for refunds due to circumstances beyond our reasonable control, including:

Natural disasters
War or civil unrest
Government actions or regulations
Internet or telecommunications failures
Power outages
Acts of God

13. Modifications to This Policy

13.1 Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

13.2 Notification

We will notify you of material changes to this policy via:

Email notification
Notice on our website
In-app notification

13.3 Acceptance

Your continued use of MyTshong after policy changes constitutes acceptance of the updated Refund Policy.

14. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

TSHONGLABS
Business Hours: 9:00 AM - 5:00 PM (Bhutan Standard Time), Monday - Friday (excluding public holidays)

15. Governing Law

This Refund Policy is governed by the laws of the Kingdom of Bhutan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Thimphu, Bhutan.